Refund policy

This policy applies to the Campaign package (R5,000) and the Brand Ambassador package (R25,000 once-off) on Face for Hire, a service of Pro Media Mogul. It forms part of our terms of service.

1. If we can’t accept your brief

After you pay, we review your brief. If we decide we can’t take it on, for any reason (for example, it breaks our content rules, or we can’t meet a deadline you need), we’ll tell you and refund you in full.

For a Brand Ambassador order, if we can’t accept the brief for your first campaign, we’ll first see if we can agree a brief that works. If we can’t, we refund you in full, the exclusivity is cancelled, and she returns to the catalogue.

2. If you change your mind before production starts

Tell us as soon as possible on WhatsApp or by email, with your order reference. If we haven’t started production on your videos yet, we’ll refund you in full.

3. Once production has started

Making your videos takes real time and work, so once production has started we don’t offer refunds. Instead, each video includes one round of reasonable changes, such as tweaking a line, swapping a product photo or adjusting the call to action. We want you to be proud of your videos, so tell us what isn’t working and we’ll put it right within that round.

For a Brand Ambassador order, the exclusivity fee is not refundable once production on your first campaign has started.

4. Payment mistakes

• If you were charged twice for the same order, we’ll refund the duplicate payment in full.
• If a payment failed but money left your account, contact us with your order reference and we’ll help sort it out with Paystack.
• If you paid for an influencer who had already been signed as another client’s Brand Ambassador (for example, two payments went through at almost the same time), the first confirmed payment keeps her. We’ll contact you, and you choose: a full refund, or the same package with another available face.

5. How refunds are paid

We process refunds through Paystack, back to the card or account you paid with. Once we’ve approved a refund, it can take several business days for your bank to show it, depending on your bank.

6. How to ask for a refund

WhatsApp us on +27 60 436 7596 or email info@promediamogul.com with your order reference (it starts with FFH- and is on your confirmation email) and tell us what happened. We’ll reply as soon as we can.

Nothing in this policy takes away any rights you have under South African consumer law.